Terms and Conditions

Last updated: 13 November 2026

1. Website terms

These Terms and Conditions govern use of the Roof Flow UK Ltd website. By using the website, you agree to these terms. They are separate from any quotation, specification or contract for work. Where you engage us to carry out work, the terms agreed for that project also apply and take precedence for that work if there is a conflict.

2. About Roof Flow UK Ltd

Roof Flow UK Ltd provides roofing and guttering services in Exeter, Newton Abbot, Torbay and Plymouth, including roof repairs, new roof installations, flat roofing, maintenance and inspections, shingle replacement, chimney repairs, skylight installations, leadwork, guttering, fascias and soffits.

Address: Lemmonford Farm House, Bickington, TQ12 6JR, United Kingdom
Telephone: 01626 223891
Mobile: 07985 271184
Email: roofflowuk@gmail.com

3. Website information

We aim to keep website information accurate and current, but content is general information and may be changed or withdrawn without notice. Service descriptions are not a binding offer to undertake particular work. Photographs and examples may be illustrative. The suitability, specification, materials, price and timing of work depend on the property and the scope agreed.

4. Enquiries and quotations

An enquiry by telephone, email or website form does not itself create a contract or guarantee that we can undertake the work. Any quotation or proposal should identify the agreed scope, price or pricing basis, materials, payment arrangements and anticipated timetable. Changes to the scope may affect price and timing and should be agreed between the parties.

5. Customer responsibilities

Customers should provide accurate information about the property and requested work, disclose known access restrictions or relevant hazards, and provide access to the agreed work area at the arranged time. Customers are responsible for obtaining permissions that properly fall to them, including landlord or freeholder permission where applicable.

6. Work arrangements and guarantees

Roofing work may be affected by weather, access, site conditions, concealed damage and material availability. If circumstances outside our reasonable control affect planned work, we will communicate with the customer about necessary changes. Any guarantee, insurance-backed protection or warranty for a project is governed by the specific terms provided or agreed for that work, including its scope, duration and exclusions. General website statements do not replace those project-specific terms.

7. Consumer rights and cancellation

Nothing in these terms affects statutory consumer rights. Where a contract is made at a distance or away from business premises, statutory cancellation rights may apply, subject to applicable law and exceptions. If a customer requests that work starts during a statutory cancellation period, any required request and information will be handled in accordance with the law. Project-specific cancellation, rescheduling and refund arrangements should be set out in the relevant quotation or contract.

8. Prices and payment

Prices and payment arrangements are those stated in the relevant quotation, invoice or agreement. These website terms do not create a particular deposit, payment method or deadline unless expressly agreed for the relevant job.

9. Intellectual property and acceptable use

Website text, graphics, photographs, logos and design elements are owned by or used with permission by the relevant rights holder. You may view the website for personal, non-commercial information. You must not reproduce, distribute, modify or commercially exploit its content without permission, except where the law allows. You must not attempt unauthorised access, introduce malicious code, disrupt the website or use it unlawfully.

10. External links

Links to third-party websites are provided for convenience. We do not control and are not responsible for their content, availability, security or privacy practices.

11. Liability

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot lawfully be excluded or limited. To the extent permitted by law, we are not responsible for losses arising solely from treating general website information as a project-specific quotation, specification or assessment. This does not affect liability under an agreed work contract or statutory consumer rights.

12. Privacy and cookies

Our handling of personal information is explained in our Privacy Policy. Our use of cookies and similar technologies is explained in our Cookie Policy.

13. Changes, law and contact

We may update these website terms by publishing a revised version on this page. Changes to an existing work contract must be agreed in accordance with that contract and applicable law. These terms are governed by the laws of England and Wales, subject to any mandatory consumer rights concerning jurisdiction. For questions, contact roofflowuk@gmail.com or 01626 223891, or write to Lemmonford Farm House, Bickington, TQ12 6JR, United Kingdom.