Privacy Policy

Last updated: 13 November 2026

Roof Flow UK Ltd (“we”, “us” or “our”) respects your privacy and handles personal information in accordance with applicable UK data protection law.

1. Who we are

This website is operated by Roof Flow UK Ltd, a roofing and guttering business serving Exeter, Newton Abbot, Torbay and Plymouth.

Address: Lemmonford Farm House, Bickington, TQ12 6JR, United Kingdom
Telephone: 01626 223891
Mobile: 07985 271184
Email: roofflowuk@gmail.com

2. Information we collect

We may collect your name, email address, telephone number, property or project address, details of the services you enquire about and information contained in messages or forms. Website systems may also collect technical information such as IP address, browser and device details, pages visited and access times. Cookies and similar technologies are explained in our Cookie Policy.

3. How we use information

  • To respond to enquiries and quotation requests.
  • To assess, discuss and provide roofing, roof repair, flat roofing, guttering, chimney repair and related services.
  • To arrange appointments and communicate about proposals and work.
  • To maintain appropriate customer and business records.
  • To operate, secure and improve the website.
  • To comply with legal obligations and establish or defend legal claims.

4. Lawful bases

Depending on the purpose, we rely on steps taken at your request before entering a contract, performance of a contract, our legitimate interests in operating our business and responding to enquiries, compliance with legal obligations, or your consent where required.

5. Sharing information

We do not sell personal information. We may share it where necessary with website hosting, IT, communications and administrative service providers; contractors or suppliers involved in work you request; professional advisers; insurers; and public authorities where required or permitted by law. Service providers processing information for us are expected to protect it and use it only for authorised purposes.

6. International transfers

If information is transferred outside the United Kingdom, we will use safeguards required by applicable data protection law.

7. Retention and security

We keep information only for as long as reasonably necessary for the purposes for which it was collected, including handling enquiries, customer relationships, business records and legal requirements. We use reasonable technical and organisational measures to protect information, although no transmission or storage method is completely secure.

8. Your rights

Subject to legal conditions and exemptions, you may request access to your personal information, correction, erasure, restriction or portability, or object to certain processing. Where processing is based on consent, you may withdraw it. Contact us using the details above. You may also complain to the Information Commissioner’s Office at ico.org.uk.

9. Children and external links

This website is intended for people seeking property-related roofing services. We do not knowingly collect children’s personal information through it. Links to external websites are provided for convenience; their privacy practices are their own.

10. Changes and contact

We may update this policy by publishing a revised version on this page. For privacy enquiries, contact Roof Flow UK Ltd at roofflowuk@gmail.com, 01626 223891, or Lemmonford Farm House, Bickington, TQ12 6JR, United Kingdom.